The people doing the work.
WHAT MAKES IT DIFFICULT
Work is performed unsupervised, at client premises, frequently early or late.
WHAT TO VERIFY BEFORE ENGAGING
Identity, with documents Address, verified References Guarantors, where customary
WHY
Cleaners have unsupervised access to client premises and property.
WHAT TO RECORD
The complete file.
WHY
Clients ask, and incidents require it.
WHAT TO ESTABLISH IN WRITING
Hours and site Duties Pay and payment date What is provided Rules about client property What happens on absence
WHAT OBLIGATIONS APPLY
The same as any employer.
WHY THAT NEEDS SAYING
The sector is notoriously informal, and obligations apply regardless.
WHAT TO ESTABLISH
Proper contracts, payroll and statutory remittances.
WHAT DRIVES RETENTION
Pay that is correct and on time Equipment and materials that work Being treated with respect Reasonable workload
WHY WORKLOAD MATTERS
Sites staffed below the hours required produce exhaustion and resignation.
WHAT HIGH TURNOVER COSTS
Retraining Site knowledge lost Quality falling Client confidence
WHAT TO MEASURE
Turnover, and why people leave.
WHAT TO PROVIDE
Uniform, identifiable.
WHY
Clients need to know who is in their building.
WHAT TO ESTABLISH ABOUT COVER
Who attends when someone is absent.
WHY
An uncovered site is a visible contract failure.
