The whole category in one page.
PRICE FROM A MEASURED SITE SURVEY AND TASK-BY-TASK TIMES, NEVER FROM A DESCRIPTION
Include leave cover, supervision, consumables and equipment replacement — the four costs operators omit, and the reason so many contracts cannot be delivered properly at the agreed price.
PRICE THE INITIAL DEEP CLEAN SEPARATELY, BECAUSE A NEGLECTED SITE CANNOT BE BROUGHT TO STANDARD IN ROUTINE HOURS
NEVER MIX CHEMICAL PRODUCTS, AND NEVER DECANT THEM INTO UNLABELLED CONTAINERS
Bleach mixed with acidic cleaners produces toxic gas that kills people. Get the safety data sheet for every product in use.
CLEAN FIRST, THEN DISINFECT — AND GIVE THE DISINFECTANT ITS CONTACT TIME
Disinfectant on a dirty surface does nothing, and wiping it straight off achieves nothing either. Put frequently touched surfaces on the task list explicitly, because they are the main transmission route and they are routinely missed.
QUALITY IS INVISIBLE TO YOU AND HIGHLY VISIBLE TO THE CLIENT
Unannounced inspections against the contract scope, verified attendance, and records showing when each periodic task was last done.
CLIENTS JUDGE THE ENTIRE SERVICE BY THE SANITARY FACILITIES AND THE ENTRANCE
NEVER DISMISS A CLEANER TO SATISFY A CLIENT WITHOUT EVIDENCE — ESTABLISH WHO ELSE HAD ACCESS FIRST
TEST GENERATOR SWITCHOVER AND CLEAR DRAINAGE BEFORE THE RAINS, BECAUSE BOTH FAILURES ARE ENTIRELY PREVENTABLE AND BOTH ARE DISCOVERED TOO LATE
AND MEASURE CONTRACTS RETAINED, NOT CONTRACTS WON, BECAUSE GROWING FASTER THAN SUPERVISION LOSES MORE THAN IT GAINS
