More contracts and services.
WHAT CONSTRAINS GROWTH
Supervision capacity Vetted, reliable staff Working capital Equipment
WHY SUPERVISION BINDS FIRST
Unsupervised contracts deteriorate, and losing contracts costs more than growth gains.
WHAT TO ESTABLISH
A supervisor-to-site ratio you can maintain.
WHAT TO DO BEFORE TAKING NEW CONTRACTS
Ensure existing ones are properly supervised and profitable.
WHAT COMMONLY FAILS
Growing faster than supervision, and losing existing clients while winning new ones.
WHAT TO MEASURE
Contracts retained, which matters more than contracts won.
WHAT MOVING INTO FACILITY MANAGEMENT PROVIDES
Higher margin Deeper client relationships Harder to displace
WHAT IT REQUIRES
Technical knowledge Supplier networks Systems for scheduling and tracking
WHAT TO BUILD FIRST
The maintenance scheduling capability.
WHAT ADDING SPECIALIST SERVICES PROVIDES
More revenue per client.
WHAT TO CONSIDER
Deep cleaning, fumigation, waste, grounds, window cleaning.
WHAT TO ESTABLISH FOR EACH
Equipment, skills and demand.
WHAT TO DOCUMENT BEFORE GROWING
Site procedures Inspection standards Training content Reporting formats
WHY
They are what allow supervisors to manage to a consistent standard.
WHAT TO MEASURE ACROSS CONTRACTS
Hours against estimate Complaints Staff turnover Margin
