Where work comes from.
WHO BUYS
Offices and corporate premises Banks and financial institutions Schools and institutions Health facilities Hotels and hospitality Retail Residential estates and buildings Industrial premises
WHAT THEY ASSESS
Price Evidence of capability Staff vetting and management References Registration and compliance documentation
WHY REFERENCES MATTER MOST
Cleaning quality cannot be assessed in advance.
WHAT TO BUILD
References from existing clients, willing to be contacted.
WHAT TENDERS TYPICALLY REQUIRE
Registration documents Tax clearance Accounts Insurance Method statements Staffing plans References
WHAT A METHOD STATEMENT DESCRIBES
How you will actually deliver the contract: staffing, schedules, supervision, materials.
WHY IT MATTERS
It distinguishes operators who have thought about it from those who have not.
WHAT TO ESTABLISH BEFORE TENDERING
Whether the price is viable Whether you can staff it Whether an incumbent exists
WHAT TO AVOID
Winning on price and failing to deliver.
WHY
It is visible within weeks, and references travel.
WHAT DRIVES RETENTION OF CONTRACTS
Consistency Responsiveness Stable staff Evidence of management
WHAT TO MEASURE
Contracts won and lost, and why.
WHAT LOSSES USUALLY REVEAL
Quality decline, staff turnover, or unresponsiveness.
