Verifying what you cannot see.
WHY IT IS NECESSARY
Cleaning quality is invisible to you and highly visible to the client.
WHAT SUPERVISION REQUIRES
Site visits, unannounced Inspection against the task schedule Speaking to the client Records
WHAT TO INSPECT
The tasks that are checked by clients: sanitary facilities, entrances, meeting rooms, glass, floors.
WHY THOSE SPECIFICALLY
They are what clients judge the whole service by.
WHAT TO ESTABLISH
An inspection checklist matching the contract scope.
WHAT TO RECORD
The inspection, findings, and corrective action.
WHAT TO SHARE WITH THE CLIENT
Inspection records.
WHY
It evidences management, which distinguishes you from operators who simply place staff.
WHAT ATTENDANCE VERIFICATION PROVIDES
Confirmation that staff were present for the hours billed.
HOW
Sign-in registers, client countersignature, or electronic check-in.
WHY IT MATTERS
Unworked hours billed are both a loss of quality and a dispute waiting.
WHAT PERIODIC TASKS REQUIRE
A schedule, and verification that they occurred.
WHY
They are the tasks most often skipped and most noticed when they are.
WHAT TO ESTABLISH
A record showing when each periodic task was last performed.
WHAT TO DO ABOUT REPEATED FAILURES
Address them with the supervisor, not only the cleaner.
WHY
It is usually a supervision or resourcing failure.
