What you agreed to do.
WHAT TO SPECIFY
Areas covered Tasks, by area Frequency of each task Hours and days of attendance Number of personnel What the client provides What is excluded Standards expected
WHY TASK AND FREQUENCY DETAIL
Cleaning disputes are almost always about whether something was included.
WHAT TO EXCLUDE EXPLICITLY
Anything reasonably assumed: windows above ground level, external areas, deep cleaning, moving furniture, clearing waste beyond normal volumes.
WHAT TO ESTABLISH ABOUT CONSUMABLES
Who supplies hand soap, tissue, bin liners and similar.
WHY
It is a substantial recurring cost and it is routinely assumed.
WHAT TO ADDRESS ABOUT ADDITIONAL WORK
That it is quoted and approved before performance.
WHY
Clients add tasks incrementally until the contract is unviable.
WHAT TO ADDRESS ABOUT ACCESS
The client's obligation to provide it.
WHY
Cleaners unable to enter still cost you their wages.
WHAT TO ADDRESS ABOUT UTILITIES
Water and power provided by the client.
WHAT TO ADDRESS ABOUT DAMAGE
What happens if cleaning damages something What happens if items go missing
WHY THAT SECOND POINT
Cleaners are blamed for missing items, frequently without evidence.
WHAT TO ESTABLISH
A process for investigating, before it happens.
WHAT TO ADDRESS ABOUT PRICE
How and when it may be adjusted.
WHY
Wage and material costs rise, and fixed multi-year prices become losses.
WHAT TO ADDRESS ABOUT TERMINATION
Notice, both ways.
WHAT TO ADDRESS ABOUT STAFF
Whether the client may employ your cleaners directly.
