Out-of-date contact details cause a large share of avoidable problems.
WHERE
Account > Edit Account Details.
WHAT TO KEEP CURRENT
Email address, which receives invoices, reminders and ticket replies Phone number, used for verification Company name and address, which appear on your invoices Country and currency
USE AN INDEPENDENT EMAIL ADDRESS
Do not use an address on a domain we host as your only contact. If that hosting is suspended or the domain expires, the mailbox stops working, and the message explaining why cannot reach you. Use Gmail, Yahoo or another external provider.
CHANGING YOUR EMAIL ADDRESS
You can change it yourself here. For security, significant changes may prompt a verification step.
SEPARATE FROM DOMAIN CONTACTS
Domains carry their own registrant details at the registry, updated under Domains > My Domains > Contact Information. Updating your Client Area profile does not change those, and registry expiry notices go to the domain contact.
Check both once a year.
