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Billing and Collecting From Subscribers Getting paid.WHAT MODELS EXISTPrepaid: service continues while credit remainsPostpaid: billed... Designing a Network How the service is delivered.WHAT A NETWORK TYPICALLY CONTAINSAn upstream connection Core routing... Expanding Coverage Growing the network.WHAT CONSTRAINS EXPANSIONCapital Permissions and right of way Power at new... Growing a Connectivity Business Scale and capability.WHAT CONSTRAINS GROWTHCapital Upstream capacity and its cost Support... Installing Subscribers Getting service to the customer.WHAT INSTALLATION INVOLVESSite survey Equipment installation... Internet Service Providers and Telecoms: Everything That Matters, Briefly The whole category in one page.POWER IS THE PRINCIPAL OPERATIONAL PROBLEM, NOT BANDWIDTHEquipment... Managing Capacity and Performance Keeping the service usable.WHAT DETERMINES SUBSCRIBER EXPERIENCEAvailable capacity at peak... Managing Connectivity Business Finance Capital and cash.WHAT THE PATTERN ISInfrastructure paid for first, recovered monthly over... Managing Infrastructure and Physical Assets Equipment in the field.WHAT IS EXPOSEDTowers and masts Antennas and radios Fibre routes and... Managing Network Faults and Outages When service stops.WHAT CAUSES OUTAGESUpstream failure Power failure Fibre cuts Equipment failure... Managing Power at Network Sites The principal operational problem.WHY IT DOMINATESNetwork equipment must run continuously, and... Managing Security and Abuse Protecting the network and its users.WHAT THREATS EXISTAttacks against your infrastructure... Pricing Connectivity Services What to charge.WHAT MODELS EXISTUnlimited access at a fixed monthly price Volume-based, with a... Reducing Subscriber Churn Keeping customers.WHY IT MATTERSAcquiring and installing a subscriber costs substantially more... Reselling Another Operator's Capacity Building on someone else's network.WHAT IT MEANSBuying service wholesale and selling it under... Serving Business and Institutional Customers Higher value connectivity.WHO BUYSOffices and businesses Banks and financial services Schools and... Supporting Subscribers Where the operating cost concentrates.WHY IT MATTERSSupport cost per subscriber determines... Understanding Licensing and Regulation Permission to operate.WHAT TYPICALLY APPLIESA licence or authorisation from the communications... Understanding Upstream Capacity What you buy and resell.WHAT UPSTREAM CAPACITY ISThe connection between your network and the... Understanding the Connectivity Business What kind of operator you are.WHAT FORMS EXISTWireless internet service providers Fibre network...

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