Getting service to the customer.
WHAT INSTALLATION INVOLVES
Site survey Equipment installation Cabling Configuration Testing Handover and explanation
WHY THE SURVEY MATTERS
It establishes whether service can actually be delivered.
WHAT TO ESTABLISH
Signal or fibre availability Line of sight, for wireless Cable route Power at the customer premises Where equipment will be mounted
WHAT TO AVOID
Committing to install before surveying.
WHY
Failed installations cost the visit and the relationship.
WHAT INSTALLATION QUALITY DETERMINES
Whether the service works reliably and how many support visits follow.
WHAT MATTERS MOST
Secure mounting Proper cable routing and protection Weatherproofing of outdoor connections Correct earthing Neat, serviceable work
WHY WEATHERPROOFING SPECIFICALLY
Water ingress at connectors is the commonest cause of degrading wireless links.
WHAT TO ESTABLISH
That every outdoor connection is properly sealed.
WHAT TO TEST BEFORE LEAVING
Actual throughput Signal quality, for wireless That the customer's devices connect
WHY THE CUSTOMER'S DEVICES
Service working to the router is not service working for them.
WHAT TO EXPLAIN AT HANDOVER
What they have bought What affects performance How to report a fault What they should not do
WHAT TO DOCUMENT
Installation details, equipment serial numbers and test results.
WHY
It is the baseline for later fault diagnosis.
WHAT TO ESTABLISH ABOUT EQUIPMENT OWNERSHIP
Whether it is sold or remains yours.
WHY
Recovery on cancellation depends on it.
