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Advising on Travel Documentation What clients need to travel.WHY IT MATTERSTravellers turned away for documentation reasons blame... Building and Pricing Tour Packages Assembling a product.WHAT A PACKAGE CONTAINSTransport Accommodation Transfers Activities and... Growing a Travel Business More clients and capability.WHAT CONSTRAINS GROWTHConsultant capacity Working capital Supplier... Handling Client Money The obligation that defines the business.WHY IT IS THE CENTRAL ISSUEYou hold money for services... Handling Complaints and Claims When clients are dissatisfied.WHAT COMPLAINTS TYPICALLY CONCERNAccommodation not as described... Handling Disruption and Problems When travel goes wrong.WHAT COMMONLY GOES WRONGFlights delayed or cancelled Missed connections... Handling Group and Special Interest Travel Larger and more complex arrangements.WHAT GROUP TRAVEL INCLUDESReligious travel Educational and... Making and Managing Bookings Getting the details right.WHY ACCURACY DOMINATESErrors are discovered at the airport or the... Managing Cancellations and Refunds When travel does not happen.WHAT CAUSES CANCELLATIONThe client changing plans Illness... Managing Client Safety and Wellbeing Responsibility for people away from home.WHY IT MATTERSClients are in unfamiliar places,... Managing Seasonality and Cash Flow Uneven demand.WHAT THE PATTERN ISConcentrated booking and travel periods, with quiet months... Managing Short-Stay and Accommodation Bookings Letting property to travellers.WHAT IT INVOLVESListing property Managing bookings Preparing... Managing Travel Business Administration Records and systems.WHAT TO RECORD FOR EVERY BOOKINGClient details and contacts Travel document... Managing Travel Staff and Guides The people delivering the service.WHAT ROLES TYPICALLY EXISTConsultants and booking staff... Operating Tours and Ground Services Delivering the experience.WHAT DELIVERY INVOLVESMeeting clients Transport Guiding and... Registering and Licensing a Travel Business Permission to operate.WHAT TYPICALLY APPLIESCompany registration Tax registration Membership or... Selling Travel and Building Clients Where business comes from.WHAT DRIVES CHOICETrust, above almost everything Price Convenience... Travel and Tourism Business: Everything That Matters, Briefly The whole category in one page.CLIENT MONEY HELD FOR FUTURE TRAVEL IS NOT YOURS UNTIL THE SERVICE... Understanding Travel Business Economics How the money works.WHAT AGENCY REVENUE COMES FROMCommission from suppliers Service and booking... Understanding the Travel Business What kind of operation you are running.WHAT FORMS EXISTTravel agency: booking flights,... Working with Suppliers The other side of the business.WHAT TO AGREEPrices, and whether they are fixed or move with...

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