Getting the details right.
WHY ACCURACY DOMINATES
Errors are discovered at the airport or the hotel, far from any remedy.
WHAT TO VERIFY BEFORE BOOKING
Names, exactly as they appear on travel documents Dates, including arrival and departure Times, and whether they cross midnight Number of passengers and their details Class and fare conditions Baggage allowance
WHY NAMES SPECIFICALLY
Name mismatches prevent travel and corrections are expensive or impossible.
WHAT TO DO
Take names from the document itself, not from what the client says.
WHY
People state names differently from how they appear.
WHAT TO CHECK ABOUT DATES
Overnight flights, which arrive the following day.
WHY
It is the commonest date error and it produces a missing hotel night.
WHAT TO VERIFY ABOUT CONNECTIONS
Minimum connection time Whether terminals change Whether the itinerary is on one booking or separate ones
WHY SEPARATE BOOKINGS MATTER
A missed connection on separate tickets is the passenger's loss entirely.
WHAT TO ESTABLISH ABOUT FARE CONDITIONS
Whether changes are permitted and at what cost Whether it is refundable Baggage rules Whether the name can be changed
WHAT TO EXPLAIN TO THE CLIENT
Those conditions, before payment.
WHY
Clients assume flexibility that cheap fares do not include.
WHAT TO PROVIDE
Written confirmation of everything booked.
WHAT TO CHECK BEFORE ISSUING
The whole booking, against what was agreed.
WHY
It is the last opportunity to correct without cost.
WHAT TO RECORD
Every booking, reference and confirmation.
