Delivering the experience.
WHAT DELIVERY INVOLVES
Meeting clients Transport Guiding and interpretation Managing timing Handling problems Ensuring safety
WHAT TO ESTABLISH BEFORE ANY DEPARTURE
That every element is confirmed That the vehicle and driver are arranged That the guide has the itinerary and client details That emergency contacts are held
WHY EMERGENCY CONTACTS
They are needed immediately and cannot be gathered then.
WHAT TO PROVIDE THE GUIDE
The full itinerary Client names and any special requirements Contact details for every supplier Your contact, reachable Funds for expenses
WHY FUNDS
Guides paying from their own money produces problems.
WHAT TO ESTABLISH ABOUT TIMING
Realistic durations, including travel and delays.
WHY
Itineraries built on optimistic timings fail on the first day.
WHAT TO BUILD IN
Slack, particularly around transport connections.
WHAT SAFETY REQUIRES
Roadworthy vehicles and licensed drivers Drivers within reasonable hours Assessment of activities offered Briefing clients on risks First aid provision Knowing where medical care is
WHY DRIVER HOURS SPECIFICALLY
Fatigued drivers on long tour routes are a serious risk.
WHAT TO ESTABLISH
Limits and rest, and build them into the itinerary.
WHAT TO BRIEF CLIENTS ON
Local conditions What to carry What not to do What to do if separated
WHAT TO RECORD
Any incident, immediately and factually.
