Getting it to the customer intact.
WHY IT MATTERS
Damage in transit or installation destroys the work and the margin.
WHAT TO ESTABLISH BEFORE DELIVERY
Access: doors, stairs, lifts, corners
Whether the piece fits through Where it is going Whether the space is ready Who will be present
WHY ACCESS SPECIFICALLY
Pieces that cannot be brought in are a total loss.
WHAT TO MEASURE
Access, at the point of taking the order.
WHAT TO PROTECT DURING TRANSPORT
Corners and edges Finished surfaces Glass and delicate components
WHAT TO USE
Blankets, corner protection and secure restraint.
WHY RESTRAINT
Unsecured furniture moves and damages itself.
WHAT TO CHECK BEFORE LOADING
That the piece is complete and undamaged.
WHAT TO RECORD
Condition at despatch, with photographs.
WHAT INSTALLATION REQUIRES
Protecting floors and existing finishes Fixing securely and appropriately Scribing to fit Adjusting doors and drawers Cleaning up
WHY FIXING SECURELY MATTERS
Tall furniture that is not secured tips, and it has killed children.
WHAT TO ALWAYS DO
Fix tall units to the wall.
WHAT TO ESTABLISH
That the fixing suits the wall construction.
WHAT TO CHECK BEFORE LEAVING
Everything operates Nothing is damaged The area is clean
WHAT TO OBTAIN
Acknowledgement that the work was completed and accepted.
WHAT TO PROVIDE
Care instructions.
WHAT TO RECORD
Condition at handover, with photographs.
