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Choosing a Location The decision that constrains everything else.WHY IT MATTERS MOSTLocation determines who passes,... Controlling Food Costs Where the margin is won or lost.WHAT FOOD COST MEANSThe cost of ingredients as a proportion of... Designing a Menu What you offer and how.WHAT A MENU MUST BALANCEWhat customers want What the kitchen can produce... Handling Growth and Additional Locations Expanding a hospitality business.WHAT MAKES IT DIFFICULTThe founder's presence is frequently what... Handling Power and Water in Food Businesses The utilities you cannot operate without.WHY THEY ARE CRITICAL HERERefrigeration failure destroys... Hospitality and Food Business Operations: Everything That Matters, Briefly The whole category in one page.FIXED COSTS CONTINUE WHETHER CUSTOMERS ARRIVE OR NOTRent, salaries... Managing Bookings and Reservations Filling capacity.WHAT A RESERVATION SYSTEM MUST DORecord bookings accurately Prevent... Managing Cash and Payments in Hospitality Handling money.WHY IT DESERVES ATTENTIONCash-heavy, high-transaction businesses are where losses... Managing Customer Service in Hospitality What people actually remember.WHAT CUSTOMERS JUDGEWhether the food was good Whether they waited... Managing Delivery and Takeaway Selling food off the premises.WHAT CHANGESFood must survive transit The customer experience... Managing Food Safety The obligation that can close you.WHY IT IS NON-NEGOTIABLEPeople become ill, and a single... Managing Hospitality Staff The people who deliver the experience.WHAT ROLES TYPICALLY EXISTKitchen: preparation, cooking,... Managing Hygiene and Premises Standards Keeping the place acceptable.WHAT CUSTOMERS NOTICE MOSTToilets Table surfaces Floors Staff... Managing Kitchen Operations Producing consistently.WHAT CONSISTENCY REQUIRESStandardised recipes Defined portions Defined... Managing Suppliers and Procurement in Food Businesses Buying what you serve.WHAT MATTERS MOSTConsistency of quality and supply.WHYInconsistent... Marketing a Hospitality Business Getting people through the door.WHAT ACTUALLY DRIVES CUSTOMWord of mouth Visibility and passing... Running a Hotel or Accommodation Business Selling rooms.WHAT THE ECONOMICS DEPEND ONOccupancy and rate.WHAT THE COMBINED MEASURE ISRevenue... Understanding Hospitality Business Models What kind of business you are running.WHAT FORMS EXISTRestaurants and eateries Quick service and... Understanding Hospitality Costs and Margins Where the money goes.WHAT THE MAIN COSTS AREFood and beverage Labour Rent Power and water... Understanding Licensing and Permits What you need to operate.WHAT COMMONLY APPLIESBusiness registration Food handling or health...

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