The whole category in one page.
RECORD CONDITION AND COUNT EVERY ITEM AT RECEIPT, AND CHECK POCKETS
Lost and damaged garments are the principal source of disputes, and customers attribute pre-existing damage to you unless it was noted.
TAG EVERYTHING IN A WAY THAT SURVIVES WASHING
Untagged garments get mixed between customers and cannot be recovered — and returning an item to the wrong person suggests the whole operation is disorganised.
FOLLOW THE CARE LABEL, BECAUSE IT IS YOUR DEFENCE AND DEPARTING FROM IT IS NOT
TREAT STAINS BEFORE ANY HEAT IS APPLIED, SINCE DRYING SETS STAINS THAT WOULD OTHERWISE HAVE COME OUT
Never promise removal. Say what you will attempt and that the outcome is not guaranteed.
WATER REMOVED MECHANICALLY COSTS FAR LESS THAN WATER REMOVED BY HEAT
Extraction is where drying cost is won or lost, and drying is the largest energy cost in the business.
CLEAN LINT TRAPS EVERY DAY, BECAUSE ACCUMULATED LINT IS A KNOWN AND ENTIRELY PREVENTABLE CAUSE OF TOTAL LOSS BY FIRE
NEVER MIX CHEMICAL PRODUCTS, AND NEVER DECANT THEM INTO DRINK BOTTLES
MAKE SURE REPORTING DAMAGE DOES NOT AUTOMATICALLY COST THE PERSON WHO CAUSED IT, OR IT WILL BE CONCEALED UNTIL THE CUSTOMER FINDS IT
AND SEARCH PROPERLY BEFORE CONCLUDING AN ITEM IS LOST, SINCE MOST MISSING ITEMS ARE MISPLACED RATHER THAN GONE
