Someone else's property.
WHY IT IS THE CENTRAL RISK
Lost and damaged garments are the principal source of disputes and cost.
WHAT TO DO AT RECEIPT
Count and record every item Note the type and colour Note existing damage, stains and missing fastenings Check pockets Tag every item
WHY CHECKING POCKETS
Items left in pockets damage garments and machines, and they are lost.
WHAT TO RECORD
Anything found, and return it.
WHAT TAGGING ACHIEVES
Items remain identifiable through the process.
WHY IT MATTERS
Untagged garments are mixed between customers, and recovery is impossible.
WHAT TO ESTABLISH
A tagging method that survives washing.
WHAT TO NOTE AT RECEIPT
Existing stains and their apparent nature Existing damage Fabric type and any care label Anything that may not clean successfully
WHY IN ADVANCE
Customers attribute pre-existing damage to you.
WHAT TO TELL THE CUSTOMER
Where an item may not clean fully or may be damaged by cleaning.
WHY BEFORE ACCEPTING
Afterwards it is your fault.
WHAT TO DO ABOUT ITEMS YOU CANNOT SAFELY CLEAN
Decline them, or accept them with the risk agreed and recorded.
WHAT TO ISSUE
A receipt listing the items.
WHY
It is the record for both parties.
WHAT TO ESTABLISH ABOUT COLLECTION
Who may collect, and what they must present.
WHAT TO RECORD
Collection, with a signature.
WHAT TO ESTABLISH ABOUT UNCOLLECTED ITEMS
A period after which storage charges apply or items may be disposed of.
WHY STATED IN ADVANCE
Disposal without having stated it produces disputes.
