The people doing the work.
WHAT ROLES TYPICALLY EXIST
Reception and customer handling Sorting Machine operation Finishing and pressing Packing Delivery
WHY FINISHING REQUIRES SKILL
It determines the visible result and it is where garments are damaged.
WHAT TO TRAIN
Sorting rules and why they matter Care label interpretation Machine operation and loading Finishing by fabric type Stain treatment basics Handling customers' property Safety
WHY CARE LABELS SPECIFICALLY
Misreading them causes the damage claims.
WHAT TO ESTABLISH
That nobody processes items without training.
WHAT TO SUPERVISE
Sorting Treatment decisions Finishing temperature
WHY
Errors at those points are irreversible.
WHAT TO ESTABLISH ABOUT MISTAKES
That damage is reported immediately.
WHY
Concealed damage is discovered by the customer, which is far worse.
WHAT TO ENSURE
That reporting damage does not automatically cost the person.
WHY
It produces concealment.
WHAT TO DO ABOUT REPEATED ERRORS BY ONE PERSON
Establish whether it is training, attention or process.
WHAT WORKING CONDITIONS REQUIRE
Ventilation and heat management Drinking water Breaks Protection from chemicals and heat
WHY HEAT MATTERS ACUTELY
Laundries are hot, and heat illness is a real risk.
WHAT TO MEASURE
Output per person Damage and rework by stage Turnaround
