Volume contracts.
WHO BUYS
Hotels and guesthouses Restaurants Hospitals and clinics Schools Offices Salons and spas
WHAT THEY REQUIRE
Fixed collection and delivery schedules Consistent quality Capacity to handle their volume Invoicing they can process Credit terms
WHY SCHEDULE RELIABILITY MATTERS MOST
Their operations depend on linen being available.
WHAT TO ESTABLISH BEFORE AGREEING
Their actual volume Peak variation Whether you can handle it alongside retail work
WHY
Failing a commercial contract damages reputation broadly.
WHAT TO AGREE IN WRITING
Volumes and schedules Price, and how it is calculated Quality standards Responsibility for loss and damage Replacement of worn items Payment terms
WHY LOSS AND DAMAGE SPECIFICALLY
Commercial linen volumes make losses significant.
WHAT TO ESTABLISH
Counting at collection and delivery, agreed by both.
WHAT TO RECORD
Every collection and delivery, counted and signed.
WHAT HEALTHCARE CUSTOMERS REQUIRE ADDITIONALLY
Separation of soiled and clean Specific handling of contaminated items Documented processes Sometimes specific temperatures
WHY
Infection control depends on it.
WHAT TO ESTABLISH
Whether you can meet those requirements before accepting the work.
WHAT TO CALCULATE
Margin at their price, honestly.
WHY
Commercial rates are low and volume does not fix an unviable price.
WHAT TO TRACK
Volume, losses and payment behaviour.
