Bringing the service to customers.
WHY IT MATTERS
It removes the main obstacle for busy customers and it expands reach beyond the immediate area.
WHAT IT REQUIRES
Transport Scheduling Handling that does not damage items Records at collection and delivery
WHAT TO ESTABLISH
Collection days by area.
WHY BY AREA
Routing by order sequence wastes the day.
WHAT TO CALCULATE
Cost per collection and delivery.
WHAT TO ESTABLISH
A minimum order value, or a delivery charge.
WHY
Small orders collected individually lose money.
WHAT TO RECORD AT COLLECTION
Items counted, in front of the customer where possible Condition noted A receipt issued
WHY IN FRONT OF THE CUSTOMER
Disputes about what was collected are otherwise unresolvable.
WHAT TO DO WHERE THE CUSTOMER IS ABSENT
Establish an agreed arrangement, and record what was collected.
WHAT TO ESTABLISH ABOUT DELIVERY
Who may receive What happens if nobody is available Whether payment is collected
WHAT TO PROTECT DURING TRANSPORT
Items from dirt, rain and creasing.
WHAT TO PROVIDE
Covered transport and protective packaging.
WHY
Items delivered dirty or creased destroy the value of the work.
WHAT TO ESTABLISH ABOUT PAYMENT
Whether on collection, delivery, or account.
WHAT TO TRACK
Collections and deliveries completed Failed deliveries and their causes Cost per route
WHAT FAILED DELIVERIES COST
The full cost twice.
WHAT REDUCES THEM
Confirming before departure.
