The part people fear.
WHAT TO DO BEFORE
Anticipate the likely questions, and prepare answers.
WHAT THE LIKELY ONES ARE
The obvious objection The limitation you did not address The practical implication
WHAT TO DO WHEN A QUESTION COMES
Listen fully Repeat or rephrase it, so everyone heard it Answer the question asked Stop
WHY REPEAT IT
Others may not have heard, and it gives you a moment.
WHAT TO DO IF YOU DO NOT KNOW
Say so.
WHY
It is respected. Attempting to bluff is not, and it is usually obvious.
WHAT TO ADD
That you will find out, and do so.
WHAT TO DO WITH A HOSTILE QUESTION
Answer the substance, calmly, and do not match the tone.
WHAT TO DO WITH A QUESTION THAT IS ACTUALLY A STATEMENT
Acknowledge the point, respond briefly, and move on.
WHAT TO DO WITH ONE THAT WOULD TAKE TOO LONG
Offer to discuss it afterwards.
WHAT NOT TO DO
Argue Dismiss a question as unimportant Answer a different question you prefer
