Knowledgebase

Symptom: Email Client Keeps Asking for Password Print

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Repeated prompts.

WHAT IT MEANS

Authentication is failing repeatedly.

WHAT TO CHECK

That the password works in webmail That the username is the full email address That the stored password is current

THE FULL ADDRESS POINT

The username is the complete email address, not just the part before the at sign.

The most common cause.

THE OUT-OF-DATE PASSWORD

If the mailbox password was changed, every device needs updating.

A device still using the old one prompts repeatedly.

THE BLOCKING CONSEQUENCE

Repeated failures from one address can block it temporarily.

That affects your other devices on the same connection.

WHAT TO CHECK

Whether the prompt is for incoming or outgoing.

They are configured separately and both need updating.

WHAT ELSE TO CHECK

A saved credential in your device's keychain Another device with the old password still configured

WHAT TO TRY

Remove the account and add it again with correct settings.


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