Knowledgebase

Symptom: Internal Server Error Print

  • troubleshootingbysymptom, errors, permissions, htaccess, plugins, resourcelimits, cpanel, php, backup, restore
  • 0

The 500 error.

WHAT IT MEANS

The server could not complete the request.

Deliberately vague, so the log is essential.

WHERE TO LOOK

The error log in cPanel.

THE MOST COMMON CAUSES

A problem in .htaccess Incorrect file permissions A PHP error A resource limit reached A plugin or theme fault

CHECK IN THIS ORDER

The error log Recent changes .htaccess Permissions

THE HTACCESS CHECK

Rename it temporarily.

If the site returns, the file is the cause.

Regenerate it rather than editing blindly.

THE PERMISSIONS CHECK

Directories and files have expected permissions.

Never set anything to full public write access.

FOR A PLUGIN CAUSE

Rename the plugins directory to test.

IF IT APPEARED AFTER AN UPDATE

Restore from backup, or roll back the component.

IF IT APPEARS INTERMITTENTLY

Usually a resource limit. Check resource usage.


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