Knowledgebase

Symptom: Cannot Log In to the Site Print

  • troubleshootingbysymptom, password, plugins, email, errors, database, phpmyadmin, security, hacked, firewall
  • 0

Administration access lost.

WHAT TO ESTABLISH

Is the password wrong, or is the page failing?

FOR A WRONG PASSWORD

Use the reset function.

If the reset email does not arrive, that is a separate problem: mail delivery.

IF THE RESET EMAIL DOES NOT ARRIVE

Reset the password directly in the database, through phpMyAdmin.

Or create a new administrator account there.

FOR A REDIRECT LOOP AT LOGIN

Usually the site address settings, or a plugin.

Rename the plugins directory to test.

FOR A PAGE THAT WILL NOT LOAD AT ALL

Treat it as a white page or 500 error: check the log.

IF YOU ARE LOCKED OUT BY FAILED ATTEMPTS

A security plugin or the server may have blocked your address.

Check from mobile data. If it works, that confirms it.

IF AN ADMINISTRATOR ACCOUNT VANISHED

That is a serious indicator. Treat it as a possible compromise.

WHAT TO DO AFTERWARDS

Set a strong unique password Enable two-factor authentication


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