Capacity.
THE PROBLEM
Taking more work than you can deliver.
WHAT THAT COSTS
Late delivery for everyone Quality declining Reputation damage Stress
WHAT TO TRACK
What is committed What capacity you actually have What is due when
HOW TO ASSESS CAPACITY
Honestly. Including the administration, the chasing, and the unexpected.
Most people overestimate substantially.
WHAT TO DO WHEN FULL
Say so, and offer a later start date.
A client who waits is better than a client served badly.
WHAT NOT TO DO
Accept everything and hope Start work you cannot progress
HOW TO PRIORITISE
Commitments already made come first.
WHAT TO TELL CLIENTS
If something will be late, as early as possible.
WHAT TO REVIEW
Whether you are consistently overcommitted.
If so, raise your prices or grow deliberately.
WHAT TO PROTECT
Your capacity to deliver what you already promised.
