Being dismissed.
WHAT TO DO
Ask why, once, without defensiveness Complete outstanding obligations Hand over properly Settle the account
THE QUESTION
"I would find it useful to know what we could have done better."
Asked once, without argument.
WHAT THE ANSWER TELLS YOU
Frequently something fixable that others have not mentioned.
WHAT NOT TO DO
Argue Attempt to retain them aggressively Take it personally in the response
WHAT TO OFFER
A clean handover, and availability if needed.
WHAT THAT ACHIEVES
Clients who left well sometimes return.
Clients who left badly tell others.
WHAT TO HAND OVER
Everything, promptly.
WHAT TO SETTLE
Any outstanding invoice, and any refund due.
Promptly.
WHAT TO RECORD
Why they left.
WHAT TO REVIEW
Whether it is a pattern.
Several clients leaving for the same reason is information.
