Handing over the result.
HOW TO DELIVER
Everything at once, organised, with an explanation.
Not files scattered across messages.
WHAT TO INCLUDE
The work itself What was delivered, listed Anything they need to know to use it What happens next
FOR DIGITAL WORK
Files in a sensible format, named clearly.
Tell them what each is for.
WHAT TO EXPLAIN
How to use it What not to do Who to contact about what
FOR ANYTHING THEY WILL MAINTAIN
Instructions, written.
A walkthrough, if warranted.
WHAT TO CONFIRM
That they have received it That it is what they expected
WHAT TO ASK
Whether anything is unclear.
WHEN TO INVOICE
On delivery, per your agreed schedule.
WHAT NOT TO DO
Deliver and disappear Assume they know how to use what you made
WHAT TO FOLLOW UP WITH
A message a week later, checking it is working.
