Suspension is reversible. Nothing is deleted at suspension.
IF IT IS NON-PAYMENT
Pay the outstanding invoice from Billing > My Invoices. Reactivation is usually automatic within minutes for card and Paystack payments.
Bank transfers need manual verification, so send us the payment reference through a ticket to speed it up.
If the service remains suspended more than a short while after payment confirms, open a ticket with the payment reference and invoice number.
IF IT IS ABUSE RELATED
Read the notice carefully. Reactivation requires the underlying problem to be resolved, not just acknowledged. Do the remediation work, describe what you found and changed in the ticket, and we restore access once satisfied.
Asking for reactivation without doing the work leads to immediate re-suspension.
WHAT IS AFFECTED WHILE SUSPENDED
The website is offline and incoming email is not delivered. Depending on the sending server, mail may bounce rather than queue, which means messages are lost rather than delayed. This is why paying before suspension matters more than it appears.
WHAT IS NOT AFFECTED
Your files, databases and mailbox contents remain in place.
