Cancellation is requested through the Client Area, not by simply not paying.
BEFORE YOU CANCEL
Take a full cPanel backup and verify it opens Download your email separately with an IMAP client, since mail is what people most often lose Note DNS records, cron jobs and API keys If moving elsewhere, complete the migration and let DNS propagate first If you hold domains and want to keep them, arrange the transfer before cancelling
HOW
Services > My Services > click the service > Request Cancellation. Choose:
Immediate, which stops the service now with no refund for the unused period End of billing period, which runs to the paid-up date and does not renew
End of billing period is almost always correct.
AFTER REQUESTING
You receive a confirmation. The service continues until the chosen date, then suspends and is later terminated, at which point data is removed permanently.
CHANGING YOUR MIND
If you cancel and then reconsider, open a ticket promptly. Before the cancellation takes effect it can usually be reversed. After termination it cannot.
TELL US WHY
The form asks for a reason and we read them.
