Delivery decisions that come first.
WHAT TO ESTABLISH
Where you will deliver Who will deliver What it costs you What you will charge How long it takes What happens when it fails
THAT LAST ONE
Failed deliveries are common here.
Decide who bears the cost before it happens, and state it.
WHY DECIDE FIRST
A shop taking orders it cannot fulfil creates cancellations, refunds and bad reviews.
WHAT PEOPLE GET WRONG
Promising nationwide delivery without arranging it Charging less than delivery costs them Quoting optimistic timescales
THE TIMESCALE POINT
Late against a promised date produces complaints.
Late against an honest estimate does not.
Quote realistically.
WHAT TO WRITE DOWN
Your delivery areas, costs, timescales and policies.
That becomes your delivery page and your operating rules.
WHAT TO TEST
Send a parcel to an address in each area yourself, before launching.
