Where we can help.
WHAT WE CAN DO
Tell you which versions are available Enable an extension not currently available Advise on limits Investigate server-side errors Explain what an error means
WHAT YOU CAN DO YOURSELF
Change the version Adjust limits Enable available extensions Read the error log
WHEN TO ASK
An extension you need is not listed An error you cannot interpret A limit change that does not take effect Anything suggesting a server-level problem
WHAT TO INCLUDE IN A TICKET
The exact error message, copied The domain and directory What you were doing What you have already tried Whether it affects one page or all
THAT LAST POINT
One page suggests application code. All pages suggests configuration.
Telling us saves a round trip.
WHAT WE CANNOT DO
Fix a plugin's code Support an application we did not supply
For those, a developer.
