Generated instructions that do not match.
WHY IT HAPPENS
Interfaces change. Models describe the version they learned about.
Menu names, button labels and settings locations move.
WHAT THIS LOOKS LIKE
Instructions referring to a menu that does not exist A setting described as being somewhere it is not A feature described that was removed or renamed
WHAT TO DO
Search the software's own documentation for the current location.
Describe what you actually see and ask again.
"I do not have that menu. I see [what is actually there]."
FOR CPANEL AND HOSTING
Our knowledgebase reflects our actual configuration and version.
Check there first.
FOR ANY SOFTWARE
The vendor's current documentation beats generated instructions.
WHAT NOT TO DO
Assume you are doing something wrong because the instructions do not match.
Frequently the instructions are simply out of date.
