Diagnosis assistance.
HOW TO DESCRIBE A PROBLEM
The exact error message, copied not paraphrased What page or action When it started What changed recently What you have already tried
WHAT IT CAN HELP WITH
Explaining what an error means Suggesting likely causes Suggesting what to check next
WHAT IT CANNOT KNOW
Your server configuration Your plugin set What actually changed
FOR OUR HOSTING SPECIFICALLY
Check our knowledgebase first. It covers our actual configuration.
Generated advice about error logs, PHP versions, cron and file paths may not match how our servers work.
BEFORE ACTING ON ANY SUGGESTION
Back up.
Understand what the suggested change does.
WHAT TO NEVER DO
Run a generated command on a live site without understanding it Edit files you cannot restore Change database values without a backup
WHEN TO OPEN A TICKET
When you have established the problem is not in your site.
