Recording how things are done.
WHY IT MATTERS
Knowledge in one person's head is a risk. Written procedures survive.
HOW TO USE AI
Describe the process roughly. Ask for a structured procedure.
"Here is how we handle a new customer order, described roughly. Turn it into a numbered procedure someone could follow without asking questions."
WHAT GOOD DOCUMENTATION HAS
Numbered steps in order What to do when something goes wrong Who to ask What the finished result looks like Prerequisites stated at the start
THE USEFUL PROMPT
"What questions would someone following this procedure have that it does not answer?"
That finds the gaps.
WHAT YOU MUST SUPPLY
The actual process. The model does not know how your business works.
WHAT TO VERIFY
Every step, by following it. Documentation nobody tested contains errors.
KEEPING IT CURRENT
State when it was last reviewed. Documentation describing a process that changed misleads.
THE PRACTICAL APPROACH
Document as you do the task, not from memory afterwards.
