Where the line is.
DO IT YOURSELF
Editing text and images Adding pages Applying updates Basic settings
GET HELP
Anything involving code A site that is broken and you do not know why Migration Recovering from a compromise A redesign Anything where a mistake is expensive
THE SIGNS YOU SHOULD STOP
You are following instructions you do not understand You have changed several things and cannot remember what The site is worse than when you started You are editing files you did not create
WHAT TO DO BEFORE ASKING
Take a backup Note exactly what you did and what happened Note the exact error text
That turns an expensive diagnostic job into a short one.
WHO TO ASK
Us, for hosting, server and account matters A developer, for code and application problems The application's own support, for platform questions
THE COST COMPARISON
An hour of help is usually cheaper than a day of your time, and far cheaper than a site broken for a week.
