Where usability becomes obligation.
THE POSITION
Accessibility requirements vary by jurisdiction and by sector. Public bodies and larger organisations frequently have explicit obligations.
For a small private business the legal position varies, and the practical case is strong regardless.
THE PRACTICAL CASE
People with impairments are customers. A site they cannot use is a customer you cannot serve.
The measures are also straightforward and benefit everyone.
THE MINIMUM
Sufficient colour contrast Text that can be enlarged Alt text on images Proper heading structure Keyboard usability Labelled form fields
WHAT TO AVOID CLAIMING
Do not claim full compliance with an accessibility standard unless you have tested against it properly. A false claim is worse than none.
OVERLAY TOOLS
Products claiming to make a site accessible automatically are widely criticised by accessibility practitioners and do not address underlying problems.
Fix the site rather than adding a layer over it.
THIS IS GENERAL GUIDANCE
Take proper advice if you have specific obligations.
