The rules of doing business with you.
WHEN YOU NEED THEM
If you sell anything online. Strongly advisable if you provide services.
WHAT TO COVER FOR A SHOP
What you sell and how orders are accepted Prices, and whether they include tax Payment terms
Delivery: times, costs, areas covered
Returns and refunds What happens if something is out of stock How disputes are handled
FOR A SERVICE BUSINESS
What is included and what is not How quotes and pricing work Payment terms Cancellation What you are and are not responsible for
WRITE THEM TO BE READ
Plain language, organised with headings. Terms nobody can read protect nobody in practice and irritate customers.
WHERE TO PUT THEM
Footer link, and linked at checkout where the customer confirms.
WHAT NOT TO DO
Copy another business's terms. They describe that business, not yours, and may commit you to things you do not do.
THIS IS GENERAL GUIDANCE
Take proper advice, particularly if you sell anything of value.
