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Balancing Commercial Pressure and Principle When doing right costs money.WHAT THE REAL SITUATIONS LOOK LIKELosing a contract by refusing a... Building an Ethical Culture Making conduct normal rather than exceptional.WHAT DETERMINES CONDUCT IN AN ORGANISATIONWhat... Business Ethics and Anti-Corruption: Everything That Matters, Briefly The whole category in one page.THE FIRST SMALL COMPROMISE ESTABLISHES THE PATTERNEveryone does... Dealing Fairly With Customers Honesty in selling.WHAT FAIR DEALING REQUIRESDescribing what you sell accurately Not concealing... Dealing Fairly With Suppliers and Contractors The other side of the relationship.WHY IT MATTERSSuppliers are more vulnerable than customers and... Enabling People to Raise Concerns Speaking up.WHY IT MATTERSProblems are known about internally long before they become serious,... Handling Demands for Payment When you are asked.WHAT SITUATIONS ARISEOfficials requesting payment for routine services Payment... Handling Fraud by Staff When someone takes from the business.WHAT FORMS IT TAKESTheft of cash, stock or assets False... Handling Pressure From Customers and Partners When others expect participation.WHAT SITUATIONS ARISEA customer's employee requesting a personal... Investigating Misconduct Internally Establishing what happened.WHAT TO DO FIRSTDecide who investigates.WHAT THAT PERSON MUST... Keeping Honest Records Where concealment begins.WHY IT MATTERS DISPROPORTIONATELYAlmost every serious misconduct... Managing Conflicts of Interest in Business Conduct Competing loyalties.WHAT A CONFLICT ISA situation where personal interest could improperly... Managing Ethical Risk in Difficult Environments Operating where conduct is inconsistent.WHAT THE SITUATION ISEnvironments where improper demands... Managing Ethics Through Agents and Intermediaries Exposure created by others.WHY IT MATTERSYou are responsible for what is done on your behalf.WHO... Managing Gifts and Hospitality Where the line sits.WHY IT IS DIFFICULTGifts and hospitality are normal in business and in social... Managing Procurement Integrity Where money leaves the business.WHY IT IS VULNERABLEProcurement decisions move money and they are... Understanding Bribery and Corruption What the law addresses.WHAT BRIBERY ISOffering, giving, requesting or receiving something of... Understanding Why Business Ethics Matters Practically Beyond the principle.WHY IT IS A BUSINESS MATTERDishonest conduct produces legal exposure, lost... Writing a Code of Conduct The document that guides behaviour.WHAT IT SHOULD DOTell people what is expected in situations...

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