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Automotive Services and Repair: Everything That Matters, Briefly The whole category in one page.CALCULATE YOUR LABOUR RATE FROM COSTS AND REALISTIC BILLABLE... Communicating With Workshop Customers What separates good workshops.WHAT CUSTOMERS FIND FRUSTRATINGNot knowing what is wrong Not... Estimating Repair Work Telling the customer what it will cost.WHY IT IS DIFFICULTThe fault is not fully known until work... Growing an Automotive Business Bays, branches and services.WHAT CONSTRAINS GROWTHSkilled technicians Bay capacity Equipment... Handling Customer Vehicles Someone else's property.WHAT YOU ARE RESPONSIBLE FORThe vehicle, while it is with you.WHAT THAT... Handling Disputes and Complaints When customers are unhappy.WHAT DISPUTES TYPICALLY CONCERNCost exceeding the estimate Work not... Handling Environmental Obligations Waste from vehicle work.WHAT THE WORKSHOP PRODUCESUsed oil and lubricants Oil filters Coolant... Keeping Workshop Records What to document.WHAT TO RECORD PER JOBCustomer and contact details Vehicle details, including... Managing Diagnostics and Equipment Tools that find faults.WHY DIAGNOSTIC CAPABILITY MATTERSModern vehicles cannot be repaired... Managing Parts Buying and controlling components.WHAT THE CATEGORIES AREOriginal manufacturer parts Original... Managing Technicians The people doing the work.WHAT DETERMINES QUALITYSkill, tools and whether they are rushed.WHAT TO... Managing Workshop Cash Flow Money through the business.WHAT THE PATTERN ISParts are bought before the job is paid.WHAT THAT... Managing Workshop Safety A hazardous environment.WHAT THE MAIN HAZARDS AREVehicles falling from lifts or jacks Fire and... Managing the Workshop Organising the work.WHAT DETERMINES THROUGHPUTBay availability Technician availability Parts... Offering Warranties on Work Standing behind the repair.WHAT A WARRANTY DOESCommits you to correct failures within a... Running a Parts Retail Business Selling components.WHAT DETERMINES VIABILITYStock turnover Margin Availability of what customers... Setting Your Labour Rate The number that decides everything.WHAT TO CALCULATE FROMTotal annual cost of running the... Understanding Workshop Registration and Permits Operating lawfully.WHAT TYPICALLY APPLIESBusiness registration Local authority premises permit... Understanding the Automotive Service Business What you actually sell.WHAT FORMS EXISTGeneral repair workshopsSpecialist repair: electrical,... Winning Automotive Customers Where work comes from.WHAT DRIVES CUSTOMReputation and word of mouth Location and visibility...

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