After the matter is addressed.
WHY IT MATTERS
Conflicts formally resolved but not actually settled continue underground.
WHAT TO ESTABLISH
That both parties understand the outcome and the reasoning.
WHY THE REASONING
Outcomes without explanation are experienced as arbitrary.
WHAT TO CONFIRM IN WRITING
What was decided What each party will do What happens if it recurs
WHAT TO ADDRESS
The working relationship going forward.
WHY
People frequently must continue working together.
WHAT TO AGREE
How they will interact What each will do differently Who to raise difficulties with
WHAT TO AVOID
Requiring people to be friendly Treating the matter as closed without checking Continuing to reference it
WHY THAT LAST POINT
Repeated reference prevents anyone moving past it.
WHAT TO DO
Follow up after a period, separately with each.
WHAT TO ASK
Whether it has improved.
WHAT TO DO IF IT HAS NOT
Address it again, and consider whether the arrangement is workable.
WHAT TO CONSIDER
Separating the parties, where the work permits.
WHY IT DESERVES SAYING
Some people cannot work together, and persisting costs more than reorganising.
WHAT TO ADDRESS
The effect on others.
WHY
Conflicts are observed, and how they were handled is what everyone learns from.
WHAT TO EXAMINE
Whether something structural caused it.
WHAT TO CHANGE
That, so it does not recur with different people.
WHAT TO RECORD
The outcome and any agreement.
