Keeping the place usable.
WHAT MEMBERS JUDGE
Cleanliness, above almost everything Whether equipment works Changing rooms and toilets Air and temperature Whether it feels crowded
WHY CHANGING ROOMS DOMINATE COMPLAINTS
They are the most personal space and the most neglected.
WHAT CLEANING REQUIRES
A schedule with frequencies and responsibility Attention to contact surfaces Changing rooms cleaned repeatedly through the day Immediate response to problems
WHY CONTACT SURFACES
Equipment handles, mats and benches transmit skin infections.
WHAT TO PROVIDE
Cleaning materials for members to wipe equipment after use.
WHAT TO ESTABLISH
That it is expected, and that staff do it too.
WHAT VENTILATION REQUIRES
Air movement sufficient for the occupancy.
WHY
Poorly ventilated exercise spaces are unpleasant and unhealthy.
WHAT TO ESTABLISH ABOUT WATER
Drinking water available Showers working Adequate supply and storage
WHY SHOWERS MATTER
Members who cannot shower stop attending before work.
WHAT POOLS REQUIRE ADDITIONALLY
Water treatment and testing Chemical handling and storage Records Regular cleaning
WHY TESTING
Pool water untreated or incorrectly treated causes infection.
WHAT TO RECORD
Cleaning, maintenance and pool testing.
WHAT TO INSPECT
The facility, walking it as a member would.
HOW OFTEN
Daily, and you personally at intervals.
WHY YOURSELF
Standards drift and staff stop seeing problems.
