Structured group activity.
WHY CLASSES MATTER
They serve many people at once, they build social connection, and they improve retention.
WHAT TO ESTABLISH
What classes your members want When they can attend What capacity the space allows
HOW TO FIND OUT
Ask, and observe attendance.
WHAT TO SCHEDULE
Classes at times people can actually attend.
WHY
Classes scheduled for staff convenience are poorly attended.
WHAT TO MEASURE
Attendance per class Attendance by instructor Which classes fill and which do not
WHAT TO DO ABOUT POORLY ATTENDED CLASSES
Establish why, then change the time, the instructor or the class.
WHAT TO ESTABLISH ABOUT BOOKING
Whether classes are booked or open.
WHAT BOOKING PROVIDES
Predictable numbers and no overcrowding.
WHAT IT REQUIRES
A system, and management of non-attendance.
WHAT TO ESTABLISH ABOUT SAFETY IN CLASSES
Capacity limits Space per participant Screening for new participants Adjustments for different abilities
WHY ADJUSTMENTS
A single intensity for a mixed group injures people.
WHAT TO ESTABLISH
That instructors offer alternatives.
WHAT EQUIPMENT CLASSES REQUIRE
Sufficient quantity, maintained Setup and clearing time Storage
WHAT TO ESTABLISH ABOUT MUSIC
Volume that permits instruction to be heard.
WHY
Instructors shouting over music cannot correct technique.
WHAT TO REVIEW
The timetable, periodically.
