Conditions that determine performance.
WHY IT MATTERS OPERATIONALLY
Guards in poor conditions perform poorly and are vulnerable to corruption.
WHAT CONDITIONS TO ESTABLISH
Shelter at the post Access to water and sanitation Somewhere to sit Protection from weather Relief for breaks
WHY THESE ARE NOT OPTIONAL
A guard with nowhere to shelter leaves the post.
WHAT TO NEGOTIATE WITH CLIENTS
Provision of a guard post and facilities.
WHY WITH CLIENTS
They control the site, and the requirement belongs in the contract.
WHAT PAY REQUIRES
Correct amount, on the agreed date, without exception.
WHY WITHOUT EXCEPTION
Late wages are the commonest cause of both resignation and internal loss.
WHAT STATUTORY OBLIGATIONS APPLY
The same as any employer: tax deductions, pension where applicable, leave.
WHY THAT NEEDS SAYING
The sector is notorious for informality, and obligations apply regardless.
WHAT TO ESTABLISH
Proper contracts, payroll and records.
WHAT TO PROVIDE
Uniform and equipment, at your cost.
WHY
Requiring guards to purchase their own is unreasonable and it is a wage reduction.
WHAT TO ESTABLISH ABOUT SAFETY
That guards are not required to confront armed intruders That they may withdraw from danger That reporting threats is expected
WHAT TO PROVIDE AFTER INCIDENTS
Support, and time where needed.
WHAT TO MEASURE
Turnover, and why people leave.
WHY
High turnover destroys site knowledge and quality.
