What guards must know.
WHAT BASIC TRAINING SHOULD COVER
Legal limits on their authority Access control procedures Patrol technique and observation Incident response Reporting and record-keeping Communication and radio use Fire and emergency procedures First aid basics Customer service
WHY CUSTOMER SERVICE BELONGS THERE
Guards are the first person visitors meet, and they shape the client's reputation.
WHY LEGAL LIMITS COME FIRST
Most serious incidents involve a guard exceeding their authority.
WHAT TO TRAIN SPECIFICALLY
How to handle a person refusing to leave How to handle a suspected thief What to do when force is threatened When to call the police What to say and not say
WHAT TO ESTABLISH
That the guard's safety comes before property.
WHY
Guards are injured and killed protecting property that is insured.
WHAT TO TELL THEM PLAINLY
Do not resist armed robbery.
WHAT SITE-SPECIFIC TRAINING SHOULD COVER
The layout Access rules and who is authorised Alarm and equipment operation Emergency contacts Client-specific procedures
WHY SITE-SPECIFIC MATTERS
A trained guard on an unfamiliar site performs poorly.
WHAT TO PROVIDE
A written site instruction document at every post.
WHAT TO REFRESH
Training, periodically.
WHAT TO RECORD
Every training session and who attended.
WHY
Clients and regulators ask, and it matters after an incident.
