What you agree to provide.
WHAT TO SPECIFY
The sites covered The number of personnel, by shift Hours of coverage Duties, specifically Supervision frequency Equipment provided Reporting Escalation contacts
WHY DUTIES SPECIFICALLY
Guards are asked to do things beyond security, and scope creeps.
WHAT TO EXCLUDE EXPLICITLY
Duties outside security Handling money or valuables, unless agreed Anything requiring qualification they do not have
WHAT TO ADDRESS ABOUT LIABILITY
What you are responsible for What you are not Any limit
WHY IT MATTERS ENORMOUSLY
Clients expect guarding to guarantee no loss, which no service can.
WHAT TO STATE
That the service is deterrence, observation and response, not a guarantee.
WHY IN WRITING
It is the basis of every dispute after a loss.
WHAT TO ADDRESS ABOUT LOSS
Whether you accept liability, and on what terms.
WHAT TO ESTABLISH
That the client maintains their own insurance.
WHAT TO ADDRESS ABOUT THE CLIENT'S OBLIGATIONS
Lighting Working locks and barriers Functioning systems Site information Safe conditions for personnel
WHY
Guarding a site with broken lighting and no perimeter is not effective, and the failure will be attributed to you.
WHAT TO ADDRESS ABOUT TERMINATION
Notice, both ways.
WHAT TO ADDRESS ABOUT STAFF POACHING
Whether the client may employ your personnel directly.
WHY
It is common, and it must be addressed in advance.
