When something happens.
WHAT INCIDENTS INCLUDE
Theft and burglary Armed robbery Trespass Assault Fire Medical emergency Damage Suspicious activity
WHAT TO ESTABLISH IN ADVANCE
What the guard does in each Who they contact, in order What they record
WHY IN ADVANCE
Decisions made during an incident are poor.
WHAT THE PRIORITY ORDER IS
Preserve life Raise the alarm Protect property, only where safe
WHAT TO ESTABLISH ABOUT ARMED INCIDENTS
That personnel do not resist.
WHY
Guards die protecting property, and no client's property is worth it.
WHAT TO TELL CLIENTS
That this is your policy.
WHY IN ADVANCE
Clients who expect resistance must be told otherwise.
WHAT TO RECORD FOR EVERY INCIDENT
Time and location What happened Who was involved What action was taken Who was contacted, and when Witnesses Photographs, where safe
WHY TIMES SPECIFICALLY
Response timing is what is examined afterwards.
WHAT TO PRESERVE
The scene, where a crime occurred Recordings Access logs
WHAT TO DO ABOUT POLICE INVOLVEMENT
Cooperate, and record what was reported and to whom.
WHAT TO PROVIDE THE CLIENT
A written incident report, promptly.
WHY PROMPTLY
Delay looks like concealment.
WHAT TO DO AFTERWARDS
Establish what allowed it, and what changes.
WHAT TO SUPPORT
The staff involved.
WHY
Incidents affect people, and this is routinely ignored.
