Bays, branches and services.
WHAT CONSTRAINS GROWTH
Skilled technicians Bay capacity Equipment Working capital for parts Supervision
WHY TECHNICIANS BIND FIRST
Capable people are scarce and they take years to develop.
WHAT TO DO ABOUT IT
Train internally, and start before you need them.
WHAT TO ESTABLISH BEFORE ADDING CAPACITY
That existing bays are genuinely full That the work exists That you can supervise it
WHAT FULL MEANS
Bays productively occupied, not occupied by waiting vehicles.
WHAT TO IMPROVE BEFORE EXPANDING
Utilisation Parts availability Turnaround Estimating accuracy
WHY
They produce more than additional bays, at no capital cost.
WHAT ADDING SERVICES PROVIDES
More revenue per customer.
WHAT TO CONSIDER
Tyres, batteries, air conditioning, diagnostics, valeting.
WHAT TO ESTABLISH FOR EACH
Equipment cost, skill required and realistic volume.
WHAT A SECOND LOCATION REQUIRES
Its own equipment, which is substantial Its own technicians Its own supervision Its own permits
WHAT COMMONLY FAILS
Assuming a second site runs on the owner's attention.
WHAT TO DOCUMENT FIRST
Procedures, standards and rates.
WHAT TO MEASURE ACROSS SITES
Utilisation, margin, rework and complaints.
