Standing behind the repair.
WHAT A WARRANTY DOES
Commits you to correct failures within a period.
WHY OFFER ONE
It is a competitive advantage in a trade customers distrust.
WHAT TO DEFINE
What is covered: parts, labour, or both
For how long, or what distance What is excluded What the customer must do
WHAT TO EXCLUDE
Wear items Damage from misuse or neglect Faults unrelated to the work Customer-supplied parts Consequential damage
WHY CUSTOMER-SUPPLIED PARTS
You cannot warrant a component you did not select or source.
WHAT TO STATE IN WRITING
The terms, on the invoice.
WHY ON THE INVOICE
It is the document the customer keeps.
WHAT TO ESTABLISH ABOUT PART WARRANTIES
What the supplier offers, and whether it passes through.
WHY
Your exposure depends on whether you can recover from them.
WHAT TO KEEP
Records of every part fitted, with supplier and date.
WHAT TO DO ABOUT A WARRANTY CLAIM
Inspect it promptly Establish whether it relates to your work Fix it if it does, without argument
WHY WITHOUT ARGUMENT
Disputed warranty work costs more in reputation than in labour.
WHAT TO DO IF IT DOES NOT RELATE
Explain clearly, with evidence.
WHAT TO TRACK
Warranty claims, by cause and technician.
WHAT THAT REVEALS
Parts quality, workmanship or diagnosis problems.
WHAT TO ADDRESS
The recurring causes.
