Someone else's property.
WHAT YOU ARE RESPONSIBLE FOR
The vehicle, while it is with you.
WHAT THAT COVERS
Damage Theft Items inside it
WHAT TO DO ON ARRIVAL
Record the condition, with photographs Note existing damage Record mileage and fuel level Record items left in the vehicle
WHY PHOTOGRAPHS
Damage disputes are common and they are otherwise unresolvable.
WHAT TO ASK THE CUSTOMER
To remove valuables.
WHAT TO RECORD
That you asked, and what remained.
WHAT TO ESTABLISH ABOUT KEYS
Where they are held, and who has access.
WHY
Keys left accessible are how vehicles are stolen.
WHAT TO ESTABLISH ABOUT TEST DRIVING
Who may do it That they are licensed That insurance covers it
WHY INSURANCE SPECIFICALLY
Driving a customer's vehicle without appropriate cover is a serious exposure.
WHAT TO VERIFY
That your policy covers vehicles in your custody and their use.
WHAT TO ESTABLISH ABOUT SECURITY
Overnight storage Perimeter and access control Whether vehicles are left on the street
WHY
Vehicles left outside are stolen and damaged, and you are responsible.
WHAT TO INSURE
Vehicles in your custody, to an adequate limit.
WHAT TO CHECK IN THE POLICY
The limit, and what security it requires.
WHAT TO DO ABOUT DAMAGE YOU CAUSE
Acknowledge it and repair it.
WHY
Concealment is discovered and it ends the relationship and your reputation.
