When something goes wrong.
WHAT TO ESTABLISH IN ADVANCE
What the driver does Who is contacted What is recorded Who deals with authorities
WHAT THE DRIVER SHOULD DO FIRST
Attend to injured people Make the scene safe Contact emergency services where needed Contact you
WHAT NOT TO DO
Leave the scene Admit liability Move vehicles before recording, unless safety requires it
WHY ADMISSION MATTERS
It affects insurance and legal position.
WHAT TO RECORD
Photographs of the scene, vehicles and damage Other parties' details and documents Witnesses and their contacts Time, location and conditions Police details, where involved
WHY WITNESSES
They become unavailable quickly.
WHAT TO NOTIFY
Insurers, within the required period.
WHY WITHIN THE PERIOD
Late notification is a common reason claims fail.
WHAT TO DO ABOUT THE DRIVER
Support them.
WHY
Accidents affect people substantially, and drivers who are punished conceal future incidents.
WHAT TO ESTABLISH SEPARATELY
Whether the accident revealed a failure: maintenance, hours, training, pressure.
WHAT TO DO ABOUT THAT
Address it.
WHAT TO RECORD
Every incident, including minor ones.
WHY MINOR ONES
They predict serious ones.
WHAT TO REVIEW
Patterns by driver, vehicle and route.
