Carrying people.
WHAT CHANGES
Passengers are a higher duty of care than cargo Regulation is stricter Reputation depends on the experience
WHAT LICENSING TYPICALLY REQUIRES
Commercial vehicle permits Driver licensing for the vehicle class Route or operating permits, in some cases Union or association arrangements, in practice
WHAT TO ESTABLISH
What applies where you intend to operate.
WHAT SAFETY REQUIRES
Roadworthy vehicles, verifiably Drivers within hours limits Capacity not exceeded Emergency exits usable
WHY CAPACITY SPECIFICALLY
Overloading passenger vehicles is common and it kills people.
WHAT TO ESTABLISH AS A RULE
Never exceeding seating capacity.
WHAT PASSENGERS JUDGE
Whether the vehicle feels safe Whether it departs and arrives as stated Cleanliness How they are treated
WHAT TO ESTABLISH ABOUT SCHEDULING
Whether you depart on time or when full.
WHY IT MATTERS COMMERCIALLY
Reliability attracts passengers who will pay more.
WHAT TO CONSIDER
Advance booking, which fills capacity predictably.
WHAT TO ESTABLISH ABOUT FARES
How they are collected and recorded.
WHY RECORDING MATTERS
Unrecorded fares cannot be reconciled and losses are invisible.
WHAT CONTROLS HELP
Tickets Electronic payment Reconciliation against passenger counts
WHAT INSURANCE REQUIRES
Passenger liability cover, specifically.
WHAT TO VERIFY
That the policy covers the actual operation.
WHAT TO PLAN FOR
Accidents involving passengers, which are the most serious event in this business.
